BK8 Terms and Conditions
This document sets out the agreement between the operator, Mettlemind Tech Ltd., and you as an account holder on BK8 Malaysia. Registering an account means accepting it. The operator may revise these terms, and the current version is the one published on the site. Where a rule refers to a specific value that appears in your account, the value shown there applies.
Eligibility and Account Registration
- The platform is available to persons aged 18 years or older. Pressing Register confirms your age and your acceptance of these terms.
- One account is permitted per player. Additional accounts opened by the same person may be restricted or closed.
- Registration requires a Username, a Password, a Contact number, an Email address, a Full Name and a Preferred Currency. An Affiliate or Referral ID may be added at sign-up.
- The details you provide must be accurate and current. The Full Name must match the name on your identity documents and on the bank account used for payouts.
- You are responsible for complying with the laws that apply where you live. An operator licence issued elsewhere does not determine your local position.
- An account may not be sold, transferred or shared.
The registration form is described step by step on the BK8 Malaysia register page.
Account Security and Player Obligations
- You are responsible for keeping your Username and Password confidential.
- Credentials must not be disclosed to any third party, including anyone claiming to represent the operator. Support will never request your password.
- Any operation carried out after a successful sign-in is treated as made by the account holder.
- If you suspect unauthorised access, notify support without delay so the account can be protected.
- Contact details on the profile must be kept up to date, since account recovery relies on them.
Sign-in steps and recovery routes are covered on the BK8 login page.
Deposits, Withdrawals and Verification
- Deposits may be made through the methods shown in the cashier for your account currency.
- Withdrawals are paid in the currency of the account. For a Malaysian account that is MYR.
- A withdrawal request requires the Bank Account Name and Bank Account Number, and the account holder’s name must match the name on the profile. Payments to third parties are not processed.
- The operator may request a copy of a photo identity document and a copy of a bank statement showing the account number and holder name before releasing funds. The balance on that statement may be hidden.
- Cheques and bank drafts are not accepted.
- Applicable limits, fees and processing times are those displayed in the cashier at the time of the request.
Available methods are listed on the BK8 deposit page.
Bonuses and Promotions
- A bonus is activated by selecting the corresponding promo code on the Transfer page after funds are moved into an eligible provider wallet. No bonus is credited automatically.
- Only the first promotion request is accepted per player. Welcome offers cannot be combined.
- Bonuses carry a wagering requirement stated as turnover. Certain offers, including the MEGA888 and 918KISS package, use a winover requirement instead.
- Each offer has a validity period. An uncleared bonus and the winnings associated with it are removed when that period ends.
- Not every game contributes equally to a wagering requirement. The eligible providers and games are those named in the offer.
- Where the conditions of a promotion are not met, or where an offer is used in a way it was not intended for, the bonus and any winnings derived from it may be voided.
Current offers and their conditions are on the BK8 free credit page.
Prohibited Conduct
The following are not permitted and may lead to restriction or closure of an account:
- Holding or operating more than one account, whether directly or through another person.
- Using payment details that do not belong to you, or funding an account on behalf of someone else.
- Providing false or misleading information at registration or during verification.
- Using automated tools, scripts or any means of interfering with the platform or its games.
- Acting together with other players or exploiting an error in order to circumvent promotion conditions.
- Allowing another person to use your account.
Where conduct of this kind is identified, the operator may suspend account activity while the matter is reviewed.
Game Rules and Technical Failures
- The rules of an individual game are set by the provider that supplies it and are available in the game interface and in the Info Centre.
- Where a technical error affects a round, a bet or a payout, the round or bet concerned may be voided and stakes returned.
- A malfunction of a game, a device or a connection does not create an entitlement to a result that the game did not produce.
- Where a dispute concerns a specific round, support can raise it with the provider that operates the game.
The lobby and the providers behind it are described on the BK8 online casino page.
Account Closure and Dormant Accounts
- You may request closure of your account at any time through LiveChat. Any remaining balance should be settled before closure, since a closed account cannot be used to withdraw.
- You may also request a deposit limit or a pause on play. Such requests do not require justification.
- The operator may restrict or close an account where these terms are breached, where verification cannot be completed, or where required by the licence.
- Accounts that remain unused over an extended period may be treated as dormant. The treatment of dormant accounts is set out in the Info Centre.
Support-side tools and how to ask for them are covered on the responsible gaming page.
Changes to These Terms and Contact
- These terms may be amended. The version published on the site is the one in force, and continued use of an account after a change indicates acceptance of the revised version.
- The operator is Mettlemind Tech Ltd., registration number 15779, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, holding licence No. ALSI-202504032-FI2.
- Questions and disputes are raised through LiveChat or Telegram in the first instance. Where a matter cannot be resolved that way, it is handled under the framework of the operating licence.
- Rules and Regulations, the Privacy Policy and the topic FAQ in the Info Centre form part of the information governing use of the platform.
Contact routes are listed on the BK8 customer service page.
This document is a draft prepared for review by a qualified legal adviser before publication.
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